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Customer Success Manager

London
plus OTE, and much more!
Permanent, Hybrid
Date posted:
23 September 2025
Reference:
PR-1431832_1758624439

Customer Success Manager
West London
Hybrid (3 days on-site / 2 days remote)

About Our Client

Our client is a technology company with two unique solutions: one provides IT estate visibility and auditing for compliance and governance , and to separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer satisfaction. Their close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organisations to public sector departments.

About the Role

We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience.

Key Responsibilities

  • Guide new customers through the on-boarding process, ensuring a smooth and successful implementation.
  • Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their needs.
  • Drive customer retention and identify opportunities for up-selling or cross-selling.
  • Act as the voice of the customer internally, providing feedback to Product and Engineering teams to improve the user experience.
  • Track customer health metrics and proactively address any risks or issues.
  • Deliver training sessions and create resources to help customers maximise product adoption.
  • Run the renewals process, ensuring each customer experiences a seamless transition to their new term.

About You

  • Proven experience (3-5 years) in a Customer Success, Account Management, or similar client-facing role is essential.
  • You should have strong communication and interpersonal skills.
  • An analytical mindset with the ability to interpret customer data and trends is key.
  • Familiarity with CRM tools (e.g., HubSpot) is required.
  • A passion for customer satisfaction and problem-solving is a must.

What will make you stand out:

  • Experience in the software industry.
  • Excellent presentation and meeting facilitation skills.
  • A track record of working in a customer-facing environment and driving initiatives to ensure or improve customer ROI.
  • The ability to digest complex data and relay it to customers in a manageable, clear, and concise way.

🌍 Account Executive (UK/EMEA) - Tech/SaaS | Remote🚀 Join a fast-growing, innovative SaaS company that empowers global organizations to simplify and secure their Microsoft 365 environments. We're hiring an experienced Account Executive for our client - a leading player in the Microsoft 365 ecosystem - to drive new business acquisition across mid-market and enterprise segments in the UK and EMEA regions.If you thrive in complex, consultative sales, enjoy engaging both technical and C-level stakeholders, and are motivated to work independently in a high-impact role - we'd love to hear from you. 🧩 What You'll Do:Own the full sales cycle - from prospecting and qualifying to negotiating and closing.Identify and win new enterprise and mid-market accounts ("new logos") within the UK/EMEA territory.Build trusted relationships with IT decision-makers and C-level executives.Collaborate with presales and marketing teams to ensure client success.Apply the MEDDPICC methodology to effectively manage complex deals.Maintain accurate pipeline and activity tracking in CRM tools. ✅ What We're Looking For:2-3+ years of B2B sales experience in the tech/software space (Enterprise or mid-market focus).Proven success selling into the UK and EMEA markets.Strong track record of consistently meeting or exceeding quotas in a consultative sales environment.Ability to clearly articulate value to both technical and executive audiences.Fluent in English and FrenchComfortable working remotely and independently, managing multiple priorities.Willingness to travel as needed. 🌟 Key Traits:Strategic, results-driven mindsetAbility to influence and build rapport at all levels of an organizationAdaptability, resilience, and a proactive attitudePassion for technology and continuous learning 💡 Bonus Points For:Additional language skillsKnowledge of the Microsoft 365 ecosystem 🌱 Why Join?You'll be part of a company that:Supports over 20 million users worldwideValues collaboration, ownership, empathy, and respectFosters a diverse, inclusive, and people-first cultureEncourages innovation and empowers your voice to drive global impact 📩 Ready to take the next step? Apply now and help leading organizations around the world modernize and secure their digital workplace.

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Norwich, Norfolk
Negotiable

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Norwich, Norfolk
Up to £28000 per annum + plus OTE, and much more!

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Norwich, Norfolk
Up to £28000 per annum + plus OTE, and much more!

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Norwich, Norfolk
Up to £28000 per annum + plus OTE, and much more!

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