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Your talent partner

We take people from learning to leading.

At Pareto we identify and qualify talent with the potential to be the highest performers. We provide a unique service that goes beyond traditional recruitment.

We strive to be a talent partner providing our clients across the globe with exceptional people and solutions for their most pressing business and people needs.

We support clients across the global and 93% of our clients said they would recommend Pareto. We've placed over 36,000 candidates and have supported the development of thousands more! Reach out today to see how we can support you!

The Pareto Path

Our team assesses candidates, providing comprehensive training that aligns with business goals, you can expect more than just a placement.

Our approach for employers focuses on understanding the unique needs and aspirations of each client, ensuring our solutions are tailored. We combine training, talent acquisition, and ongoing support to transform potential into results.

Talent acquisition

Training

Ongoing support

At Pareto, we understand how to partner clients with the right talent

Our leading assessment, placement and training methodology centres on growth and transformation across your business.

training hours for grads delivered

0.0%

of our clients would recommend Pareto

professionals placed last year

Elevate your team's performance and drive unparalleled success

TESTIMONIALS

Client feedback

Discover case studies

Our testimonials, derived from years of dedicated service, highlight the transformative impact we have on businesses and their teams.

CASE STUDY

Apprenticeship

Dell

Learn how we championed this

Giulia Hendy

HR Partner

Dell is a global technology leader dedicated to enhancing lives through its extraordinary capabilities. Dell's influence extends worldwide from innovative hybrid cloud solutions and high-performance computing to impactful social initiatives and sustainability endeavours.

After establishing a partnership with Pareto, Dell used their 2023 apprenticeship funding to create a specific apprentice programme for their public sector sales team. For many years, Dell focussed on their graduate programme to provide early career talent for their sales teams However, with the expansion of suitable frameworks under the UK government apprentice programmes, and specifically the Pareto sales programmes, Dell saw it as a perfect pairing to explore how this talent could be utilised within the organisation.

The programme aimed to address some misconceptions about apprentices. There was a concern that apprentices might be perceived as lacking the knowledge, "life skills," and maturity commonly associated with graduates.

Additionally, Dell wanted to ensure a smooth integration of apprentices into the sales organisation to minimise the risk of challenges and failures during their onboarding process. The goal was to create a supportive environment for apprentices to transition seamlessly into their roles within the company.

Problems faced

Lack of public sector talent pipeline beyond graduates.
Underutilised ESG potential for early careers; negative apprentice perceptions.
Need for ground-up sales integration and clear career paths for sustained talent.

Apprenticeship success

Initial apprentices exceeded 18-month readiness expectations within 6 months.
Pareto partnership is an effective talent pipeline for Dell.
Strong performance will accelerate apprentices to commission-based roles.
Dell's programme offers stable, long-term careers with progression.

faster to achieve apprentice readiness

additional apprenticeships funded

CASE STUDY

Training

Smoove

Learn how we championed this

"Our goal was to engage meaningfully with our busy customers, understanding their priorities and demonstrating our value even when we're not their top priority. It was becoming front of mind and using consultative techniques to ensure they see the benefit we bring to the table."

David Burt David Burt David Burt

Head of Inside Sales and Sales Operations Head of Inside Sales and Sales Operations Head of Inside Sales and Sales Operations

With nineteen years of expertise, Smoove has been revolutionising the software solutions space, providing unparalleled options and efficiency to the housing market. Their innovative products have significantly streamlined operations for home movers, conveyancing professionals, and estate agents, facilitating time-saving and enhancing communication between all involved parties.

The Smoove team's main goal is to contact mortgage brokers throughout the UK, encouraging them to utilise property technology solutions. The team comprises diverse experience levels, ranging from experienced sales professionals with over 20 years of mortgage broker experience to university graduates.

Smoove's sales team faces several challenges in communicating with their target audience, mortgage brokers, via telephone. These brokers are incredibly busy individuals, and engaging with them has, in the past, proved difficult as Smoove's offerings may not be their main priority. Additionally, the Smoove team struggles to assert their value during interactions due to the brokers' competing priorities, leading to a need for a mindset shift within the team.

Overcoming these challenges requires Smoove to find ways to capture the brokers' attention, foster meaningful engagement, and confidently convey their value proposition during conversations.

Furthermore, using their skilled data analyst team, Smoove can track conversation outcomes to gauge the likelihood of securing sales. Despite initial progress before Pareto's training, they wanted to refine their approach further to achieve greater success. Their primary goal focused on optimising conversations to boost the probability of customers purchasing their products.

Requirements	Results
Training the sales team in consultative techniques will improve engagement with brokers, help them understand their needs, and demonstrate value.	Five team members went from averaging a sale out of every 10 conversations to a sale out of every 3.
Change the team's mindset around engaging with brokers, who often undervalue themselves due to concerns about infringing on a broker's schedule.	Change in team mindset and improved confidence when initiating a call with a client has improved client engagement.
Improve client conversations to boost the chance of product purchase, utilising data analytics to track outcomes and fine-tune communication strategies.	Calls accepted by clients went from under 20% in October and November 2023 to 25% in January.
	Developed skills that will support the team with their future career development.

The Solution

Build confidence and change the mindset of the team when engaging with new and existing customers.

Pareto implemented tailored training sessions focusing on crucial aspects such as mindset, communication, and sales techniques.
Through these sessions, the team at Smoove were equipped with the necessary skills and confidence to engage effectively with both new and existing customers and demonstrate value.

Increase the number of calls accepted by clients.

Introduced questioning techniques like funnel questioning, which provided a structured approach to conversations and boosted the team's confidence in their conversational skills.
Pareto conducted an evaluation of communication styles and personas within the team, allowing for the adaptation of communication strategies based on the client's characteristics. This approach ensured that interactions were optimised for various scenarios, whether dealing with pragmatic or analytical clients.

Increase the number of successful sales per interaction.

By honing these skills over a four-month training programme involving 15 Smoove team members, Pareto facilitated a significant improvement in call acceptance rates and the number of successful sales per interaction.

The Results

One of the team's biggest challenges was a fear of disrupting their customer's busy schedules, impacting the team's confidence in engaging with clients. By changing the approach to the call, particularly the initial introduction, Smoove have seen engagement levels increase.

In October and November 2023, the number of people engaging in telephone conversations was less than 20%. Following the training, Smoove have seen this increase to 25% in January 2024. This success shows that clients see good value in engaging in conversation with the team.

The change of mindset, behaviours, and engagement success has seen Smoove’s data show that the team averaged a sale from every 10 customers they had spoken to. Following the training, in January 2024, five team members averaged a sale out of every three conversations.

Following their recent training session, Pareto encouraged the team to implement biannual SMART targets for each sales agent. During quarterly reviews, progress against these targets is assessed. If targets are missed, then analysis is conducted to understand why, potentially revisiting training topics or exploring new angles. Through this structured approach, the team continuously strives to meet and exceed their goals.

The Pareto training sessions have also equipped the team with enduring skills that extend well into the future, significantly enhancing their career advancement prospects.

Our goal was to engage meaningfully with our busy customers, understanding their priorities and demonstrating our value even when we're not their top priority. It was becoming front of mind and using consultative techniques to ensure they see the benefit we bring to the table.
David Burt, Head of Inside Sales and Sales Operations

The success of the training is not just measurable in performance KPIs but also measurable in behaviour as well. The team are much more confident and this has breed positive behaviour. They are happier in their roles, because a lot of their issues and challenges have been addressed and actionable solutions have been provided by Pareto.
David Burt, Head of Inside Sales and Sales Operations

Problems faced

Training the sales team in consultative techniques will improve engagement with brokers, help them understand their needs, and demonstrate value.
Change the team's mindset around engaging with brokers, who often undervalue themselves due to concerns about infringing on a broker's schedule.
Utilise data analytics to track outcomes and fine-tune communication strategies, directly boosting product purchase rates.

Results

Change in team mindset and improved confidence when initiating a call with a client has improved client engagement.
Developed skills that will support the team with their future career development.

233%

increase in conversion

minimum increase of calls accepted

Our global presence

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